At SIGNAL HUB BILISIM VE TEKN. SAN. TIC. LTD. STI., we are committed to providing high-quality market signals and trading insights through MarketSignalsHub.com. While we aim to offer the best possible service, we understand that there may be instances where a user requires a refund. This Refund Policy outlines the conditions and procedures for obtaining a refund.

1. Refund Eligibility

Refund requests are considered only under the following circumstances:

  • The request must be submitted within 7 days from the purchase date.
  • Refunds apply only to first-time purchases of subscription-based services.
  • Subscription renewals and recurring payments are non-refundable.
  • Users who violate our Terms of Use or engage in fraudulent activities are not eligible for refunds.
  • Refunds do not apply to promotional or discounted subscriptions.

We encourage users to thoroughly review our services before making a purchase, as we do not guarantee trading profits or specific market outcomes.

2. Conditions for Refunds

A refund may be granted in the following cases:

  • Technical Issues: If you are unable to access our services due to a technical problem on our end that we are unable to resolve within a reasonable timeframe.
  • Service Not as Described: If the service significantly deviates from what was promised and no resolution is provided.
  • Billing Errors: If you were charged incorrectly or experienced an unauthorized transaction.

Refunds will not be granted in the following cases:

  • If a user changes their mind after purchasing a subscription.
  • If a user decides that the market signals provided did not lead to expected trading outcomes.
  • If a user failed to cancel their subscription before a renewal charge.
  • If the user was unable to utilize the service due to a lack of knowledge or experience with trading platforms.

3. Non-Refundable Items

The following purchases are not eligible for refunds:

  • One-time purchases such as e-books, downloadable content, or trading guides.
  • Services already utilized, including past trading signals and insights that have been delivered.
  • Refund requests based on trading performance, as financial markets involve risk and we do not provide investment guarantees.
  • Misuse of account privileges, such as violating our Terms of Use or unauthorized access.

4. How to Request a Refund

To request a refund, follow these steps:

  1. Email us at [email protected] with the subject line: “Refund Request – [Your Full Name]”
  2. Provide the following details:
    • Full name and email address associated with the account.
    • Transaction ID and payment details.
    • A clear explanation of why you are requesting a refund.
  3. Our support team will review your request and respond within 7 business days.

Note: If additional information is required, we may request further details to validate the claim.

5. Refund Processing

  • Once a refund request is approved, the refund will be processed within 7 business days.
  • Refunds will be credited back to the original payment method used at the time of purchase.
  • Delays caused by banks, payment providers, or financial institutions are beyond our control.
  • Any fees charged by payment gateways (e.g., PayPal, Stripe, or bank transfers) may be deducted from the refunded amount.

6. Cancellations and Subscription Management

  • Users are responsible for managing their subscriptions and must cancel before the renewal date to avoid automatic charges.
  • To cancel your subscription, log in to your MarketSignalsHub.com account and navigate to the subscription settings.
  • Cancellations take effect at the end of the billing cycle; no pro-rated refunds are issued for partial use.

7. Policy Changes

We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We recommend reviewing this page periodically to stay informed about any updates.

If you have any questions or concerns about our refund policy, please contact us at [email protected].

8. Contact Information

Company Name: SIGNAL HUB BILISIM VE TEKN. SAN. TIC. LTD. STI.
Company Address: Ataturk Mah. Ertugrul Gazi Sk. Metropol Istanbul Sitesi C1 Blok No 2B / 376, Atasehir / Istanbul
Email: [email protected]